Beyond Resource Constraints: Ethnography of Clinical Innovation in Underfunded Primary Care

Abstract

This study aims to analyze the influence of the competence and attitudes of health workers, the availability of facilities and medicines, and the community's financial capacity on community satisfaction with health services at the Jongaya Community Health Center in Makassar, especially for those with limited financial resources. This study used a quantitative approach with multiple linear regression to analyze the relationship between the independent and dependent variables. Data were collected through a survey of 99 respondents representing the community at the Community Health Center. The results showed that all independent variables had a significant positive influence on community satisfaction. The competence and attitudes of health workers had the greatest influence, followed by the availability of facilities and medicines, and the community's financial capacity. With very low significance values, this study indicates that improvements in these three factors can significantly increase community satisfaction. The implications of this study are the importance of improving the competence of health workers, improving facilities and the availability of medicines, and paying attention to the financial condition of the community so that they can access better health services. These findings contribute to improving the quality of health services at the Community Health Center, especially for those with limited financial resources..